Refund Policy

GHL Sync for myOffice · Leadspire LLC · Last updated 2 September 2026

This Refund Policy is part of our Terms of Service & License Agreement and applies to purchases of GHL Sync for myOffice from Leadspire LLC. It is written to be fair to you while keeping the terms clear for both sides.

1. 14-day satisfaction guarantee

If you are not satisfied for any reason, you may request a full refund within 14 days of your original purchase, provided the licence has not been used to run more than a reasonable evaluation (a few syncs). Just email us and we’ll refund the purchase.

2. Refund for non-use

If, after purchase, you never activate the licence (the key is never bound to a GoHighLevel sub-account) and you tell us within 60 days that you were unable to use it, we will refund your purchase in full. If you activated the licence but genuinely could not get a first successful sync to work and our support could not resolve it, we will refund you as well.

3. If a third-party change breaks the Service

The Service depends on doTERRA myOffice and GoHighLevel, which we do not control (see section 3 of the Terms). If a change to one of those platforms permanently disables the core function of the Service (syncing your organization from myOffice into GoHighLevel) and we are unable to provide a working fix within 30 days of your report, you may request a pro-rata refund for the unused remainder of your annual term. This pro-rata refund is your sole and exclusive remedy in that situation, and is offered as goodwill notwithstanding the “as is” nature of the Service; it does not create any further liability for Leadspire.

4. What is not refundable

• Issues caused by your own account, setup, or a lapsed doTERRA or GoHighLevel account.
• Suspension, termination or any action taken against your doTERRA account or distributorship — Leadspire is not responsible for third-party actions (see the Terms) and such events are not a basis for a refund.
• Charges billed to you by GoHighLevel (including per-contact charges), which are between you and HighLevel.
• Renewals after the 14-day window, except a pro-rata non-use or third-party-break refund as described above.
• Team/Agency keys that have already been distributed and activated by your team members.

5. How to request a refund

Email info@downlineautopilot.com from the address you used to purchase, with your license key and a short note. We aim to respond within a few business days. Approved refunds are returned to your original payment method through Stripe.